Effective Employee Engagement in the Workplace

Employee engagement has been an area of focus for organizations across the world over the past few decades. Introduced by Dr. William Kahn in the year 1990, the concept explored the physical, cognitive and emotional involvement of employees in a workplace. The term has caught on since then as businesses try to improve productivity and profitability, through technology-enabled employee engagement strategies.

What is employee engagement?

Employee engagement can be defined as the emotional investment an employee makes in their work and the workplace. Engagement can be further described as the presence of involvement, passion, and motivation that enables an employee to align his professional goals with his organization’s vision or mission. When an employee finds the drive to bring profitability to his company by achieving his goals, customers find better value from the business. An engaged employee remains motivated as a result of this translation of his efforts.

Benefits of employee engagement

Employees who are engaged at work are generally more productive. This leads to: 

• Better service, quality, and customer satisfaction
• Increased sales 
• Increased profitability 
• Higher return on investment

What are the best employee engagement strategies?

1. Recognize employee achievements, facilitate improvements, and promote employee-centric communication that highlights the perspective of the employees and not just that of the managers.
2. Foster employee engagement through relationship-orientated behaviours such as higher accessibility, and increased face-time. 
3. Set up engagement focus groups, that can help avoid burnout and create competitive advantage among peers.
4. Better bonus/incentive schemes that are based on improved customer satisfaction and financial results.

What are the effective tools for employee engagement?

To make employees truly engaged at work, you can make use of a number of engagement tools. 

1. Positive onboarding experience: 

Employee engagement truly begins during the onboarding process. A great way to set the foundation for a long-term work relationship with the employee is to provide enough training to master their job before he or she begins work on the floor. Online assessment tools can help you understand the skills and talents of each employee and this will, in turn, help design targeted learning and development programs that can fully equip the employee to do their best at work.

2. An open work culture: 

Set up a system where employees can freely communicate with their supervisors regarding work or any issues. You can also create a system where employees can anonymously report issues they have with their managers or report workplace misconducts. Factors such as transparency in communication, work expectations, updates on the company’s performance in the marketplace and how employee contribution has benefitted for the growth can improve employee commitment and increase engagement.

3. An autonomous working style:

In this day and age, employees are expected to work remotely or from home. This trend makes it important to move away from micro-management and provide employees with the freedom to work independently and be more productive through their own efforts.