Emotional Intelligence Test for Better Workplace Behaviour

Characteristics of Emotional Intelligence

Top organisations make hiring decisions based on five EQ characteristics displayed by a candidate.

1. Self-awareness: Individuals with high EQ can understand the nature of their emotions. Such individuals do not make decisions based on impulsive thoughts and are aware of their strengths and weaknesses.
2. Self-regulation: A self-aware individual is able to regulate their emotions. They manage extreme anger or extreme happiness effectively and try their best to stay calm and objective in challenging situations. People with better abilities to manage stress are hired for their stress-management and clear thinking abilities.
3. Motivation: Individuals with clarity of thought tend to have clearly defined goals and are highly motivated to achieve them. Hiring such individuals will improve the productivity, innovation and growth of the team and organisation they are part of.
4. Empathy: Empathy is a cornerstone emotion as self-aware and motivated people walk a thin line between narcissism and selflessness. Empathy is the one quality that is crucial for working in a team, understanding the needs of the team members, and respecting different viewpoints without judging or stereotyping.
5. Social awareness: People with excellent social skills have a higher chance of performing well in a team. This is because they will be more open to communication, will have a repository of ideas that come through interaction, and are typically good at building and maintaining new relationships.

Importance of Emotional Intelligence in the Workplace

Individuals with a high level of emotional intelligence have a positive attitude and a happier outlook on life. Organisations depend on such people to create a highly productive and creative workplace. People with high EQ can adapt to changes quickly, engage with new people and lead innovation through bright new ideas. Employees with such skills promote a culture of emotional intelligence, which leads to improved attendance, and engagement levels. Having high EQ can lead to conflict-less working relationships as employees can easily relate to their co-worker’s points of view and can communicate their thoughts and feelings in a positive manner.

Another vital aspect is delivering the human touch, especially in jobs that involve interacting with customers. The only way to avoid an impersonal service experience is by hiring employees who can not only address customer queries and problems but also empathise with them too.

Measuring EQ is a challenge well handled by online assessment platforms. These platforms provide an all-inclusive environment where recruiters can administer emotional intelligence test, analyse results and hire new talents with ease.

Applications of MeritTrac Assessment Solutions

MeritTrac offers a range of assessment solutions that are highly preferred by recruiters for measuring emotional intelligence of candidates. Psychometricians and other industry experts formulate the EQ test questions according to the latest industry trends. An EQ assessment is a must irrespective of the job profiles or employee experience. Through an EQ test, you can check if a recent graduate has the ability to handle stress, work with a group of people and quickly adapt to internal and external changes at work. An experienced employee’s EQ should reveal their ability to remain calm in challenging situations and use their years of knowledge to tackle conflicts at work efficiently.

While IQ is considered a fixed ability, EQ is something that can be developed through training. Online assessment platforms can be used to analyse employee’s EQ levels, and the test results can be used to create training and development programs.