English Communication Assessment Test for Recruitment & Workforce Development
Assess English language proficiency in listening, speaking and writing
As organizations increasingly rely on cross-functional collaboration, communication skills rank among the top four job competencies that drive both employee success and employer satisfaction. Despite their importance, communication remains the most critical skill gap across companies of all sizes. With English being the most widely spoken global language, strong English speaking, writing, and comprehension skills are essential for workplace success.
MeritTrac’s communication assessment solutions evaluate three key components of English language proficiency: written English, spoken English, and active listening comprehension. These assessments offer a holistic way to measure a candidate’s communication abilities for various roles.
Our solutions are ideal for assessing candidates applying for roles in sales, marketing, customer service, business development, content writing, and more. Professionals in these fields must demonstrate strong communication skills to gather and interpret information, write clear business emails, proposals, and reports, and interact effectively with stakeholders at all levels.
MeritTrac Advantages
- Enhance fresher level and lateral hiring decisions
- Assess employee communication skill gaps
- Improve training outcomes
MeritTrac Advantages
- Enhance fresher level and lateral hiring decisions
- Assess employee communication skill gaps
- Improve training outcomes
Backed by Science
Available in both voice and non-voice biometric mode, our communication assessment suite enables accurate automated spoken English evaluation and remote language screening.
Communication assessment solution components
Written English test (WET)
Evaluates grammar, content, vocabulary, spellings and punctuation. Suitable for recruitment of freshers or lateral hires with up to four years of experience.
Listening comprehension test
Measures listening comprehension. Assesses accent and usage of idioms for British as well as American English and Neutral/Indian English. Suitable for recruitment of freshers or lateral hires with up to four years of experience.
Verbal ability – English
Evaluate candidates’ reading comprehension and usage of synonyms, prepositions and articles, using our platform SpeechTrac. Suitable for recruitment of freshers or lateral hires with up to four to six years of experience.
Advance verbal ability and assessment for BPO industry
Our industry-specific products in this domain include: Chat Proficiency Analyzer (CPA), Customer Service Orientation Questionnaire (CSOQ), Call Center Simulation and SpeechTrac.
Spoken English Evaluation: The Challenges and Solutions
What does the Communication Assessment Test Measure?
Communication skills test measures not only a candidate’s ability to speak well in English but also assess various other crucial parameters that are important for working in a business setting. This includes grammar, vocabulary, sentence completeness, meaning, clarity, conciseness, courteousness, and more. An expert-curated communication skills test will help you assess a candidate’s ability to:
- Listen, comprehend and respond to verbal and written communication
- Create reports, memos, e-mails, etc., using appropriate business language
- Choose the right words when communicating with peers, superiors, and subordinates
- Use the right words to solve a problem or resolve conflicts
You can customize the tests to measure the varying communication skill requirements for job roles involving entry-level or experienced candidates. The communication assessment test can also be used to identify skill gaps in employees and develop training programs to bridge any gaps.
Transform your workforce
Our communication assessment solution delivers exceptional benefits to customers:
Improve contact center experience by identifying right-fit candidates
Scientifically identify candidates for specific roles, functions and responsibilities
Drive superior product/service adoption
Identify communication related gaps and develop targeted training to future-proof workforce
KEY DIFFERENTIATORS
Easy to comprehend reports
Job role and purpose specific assessment
Suitable for mass hiring
Free from bias
We are one of the most trusted brands
A large Indian conglomerate
MeritTrac has supported us in identifying a large pool of managerial talent using assessments than relying on their longevity in the organization.
One of the Largest Private Banks in India
MeritTrac takes care of our bank's recruitment back office and the service offering is best in terms of value proposition.
FAQ
The ability to communicate ideas, exchange opinions, and state facts in English, is vital for every employee as it is one of the most commonly used working languages in the world. The easiest and most accurate way to test a job applicant’s language proficiency is to conduct a communication assessment. The test results help you to analyse if the grammar, vocabulary, sentence completeness, clarity, conciseness, meaning etc., are at the expected proficiency level.
Selecting a candidate who has inadequate communication skills could have undesirable consequences for business operations as well as relations. To avoid such problems, organisations around the world have placed more emphasis on using robust methods for assessing candidates for their language skills and also for developing the skills throughout their career life-cycle.
The quality of a workforce is heavily dependent upon the employees. Poor recruitment practices and sub-optimal assessment tools can lead to bad hires that will inevitably compromise the work output quality. Organisations with larger numbers of employees use communication assessments to improve the skills of employees, raise the efficiency of the workforce and reduces attrition rates.
The core components of a communication assessment are written English test, listening comprehension test and verbal ability- English.
Easy to comprehend reports, job-role specific and bias-free assessments make MeritTrac different from others. MeritTrac also provides communication assessments suitable for mass hiring.
